Return & Refund Policy – KinenBD.com

Introduction

Welcome to KinenBD.com. We aim to ensure a smooth and satisfying shopping experience for all our customers. If you are not fully satisfied with your purchase, our Return & Refund Policy explains how you can request a return or refund.

By purchasing from KinenBD.com, you agree to the terms of this policy.

1. Return Eligibility

You may request a return if:

• The product is damaged or defective
• You received the wrong item
• The product is incomplete or missing parts
• The product does not match the description

Items must be returned in original condition, unused, and with original packaging.

2. Return Time Frame

• Return requests must be made within 3–7 days of receiving the product (depending on product type)
• Late return requests may not be accepted

3. Non-Returnable Items

Some items are not eligible for return, including:

• Digital products (software, licenses, subscriptions)
• Used or damaged items caused by customer misuse
• Food items (unless damaged or expired on delivery)
• Clearance or special discounted items (if mentioned)

4. Return Process

To initiate a return:

1. Contact our customer support team
2. Provide order details and reason for return
3. Share product images/videos (if required)
4. Wait for return approval
5. Send the product back to the provided address

5. Refund Policy

Once your return is approved:

• Refunds will be processed within 3–10 working days
• Refunds will be issued via the original payment method (or agreed alternative)
• Cash on Delivery (COD) refunds may be processed via mobile banking

6. Replacement Policy

In some cases, instead of a refund, we may offer:

• Product replacement
• Exchange with a similar product
• Store credit (if applicable)

7. Shipping Charges

• Return shipping cost may be borne by the customer unless the error is from our side
• If the product is damaged or incorrect, KinenBD.com will cover return shipping

8. Order Cancellation

• Orders can be cancelled before shipment
• Once shipped, cancellation may not be possible
• Contact support immediately for cancellation requests

9. Damaged or Wrong Product

If you receive a damaged or wrong product:

• Report within 24–48 hours of delivery
• Provide clear photos or videos
• Our team will resolve the issue as quickly as possible

10. Digital Products Policy

• Digital products are generally non-refundable
• Refund or replacement may be provided only if activation fails or technical issues occur

11. Contact Us

If you have any questions about returns or refunds, please contact us:

Email: support@kinenbd.com
Phone: +880 1723-037208
Address: Baraipara, Ashulia, Dhaka, Bangladesh

KinenBD.com – Hassle-Free Shopping Experience in Bangladesh

We are committed to providing a fair and transparent return and refund process to ensure customer satisfaction and trust.